At this time, we only ship within the United States. For further details, please refer to our Shipping Information page. If you have questions about international shipping, feel free to reach out to our customer service team at hello@chocolatemoonshine.com
Orders are carefully packaged and shipped primarily with UPS and USPS to ensure they arrive fresh and in perfect condition. Depending on your location and the shipping method you select at checkout, we use standard or expedited shipping services. All orders include tracking information, so you can monitor your delivery every step of the way.
Yes, we ship our products year-round, including during the warmer months.
Our fudge and our chocolate confections are handled differently during warm weather:
Fudge: Our fudge is remarkably heat-resistant and can withstand temperatures up to 130°F. While it may become soft during transit, it will return to its normal texture once brought back to room temperature or after a brief time in the freezer. Because of this, fudge can typically be shipped without special temperature-controlled packaging.
Chocolate Confections: Products such as truffles, chocolate bars, bark, and other chocolate-covered treats are much more sensitive to heat. During warm weather, we use insulated packaging, ice packs, and temperature-protective shipping methods to help ensure they arrive in excellent condition. For certain destinations and temperatures, expedited shipping may be required to reduce the amount of time the package spends in transit.
Our goal is to ensure every order arrives fresh and in great condition, regardless of the season. If you have any questions about shipping to your area, our customer service team is happy to help.
Orders are typically processed within 2-3 business days, excluding weekends. Shipping times vary depending on your location and the shipping method selected at checkout.
If your order arrives damaged, please take a photo of the damaged items and packaging and contact our customer service team at hello@chocolatemoonshine.com. We will work with you to resolve the issue promptly.
Not all of our flavors contain alcohol. Only those with alcohol in the name—like Bourbon or Whiskey—or those inspired by cocktails may include alcohol as an ingredient. However, all our chocolates are completely safe for minors. Any alcohol used is cooked out during the production process, leaving only the flavor behind.
Almost all of our handmade chocolates and fudge items are gluten-free. You can easily identify gluten-free fudge by looking for the gluten-free mark on each product. If you’re ever unsure or have any questions, please don't hesitate to contact us at hello@chocolatemoonshine.com
Yes, we do! You can explore our selection of vegan products
Our fresh cream and butter fudge is made in small batches with no preservatives. It’s best enjoyed within 2-3 weeks when kept unsealed at room temperature. For longer storage, you can freeze it in an airtight container for up to 6 months. Our hand-painted truffles and chocolate confections are best enjoyed within 6 weeks. If you want to enjoy them longer, you can store them in a sealed container in the freezer for up to 6 months.
Our fresh cream and butter fudge is made in small batches with no preservatives, so it's best enjoyed within 2–3 weeks. Store it at room temperature, away from direct sunlight. We recommend keeping it out on the counter rather than in a dark cabinet, as proper airflow helps maintain its texture and freshness.
If you'd like to keep it longer, place it in an airtight container in the freezer for up to 6 months.
While refrigeration won't harm the fudge, we generally don't recommend it, as it can absorb odors and flavors from other foods stored in the refrigerator, which may affect its taste.
Our hand-painted truffles and chocolate confections are best enjoyed within 6 weeks. Store them at room temperature, away from direct sunlight. For longer storage, place them in a sealed container in the freezer for up to 6 months.
As with our fudge, refrigeration is acceptable if necessary, but we prefer freezing over refrigerating. Chocolate can pick up aromas from other refrigerated items, which may alter the flavor and overall experience.
Our HQ store is located in Grove City, PA in the Grove City outlets. You can also find us doing Pop-Up events around the country through our local operator network and visit our Locations page to see if we have any new updates for you!
You can reach our customer service team by email at hello@chocolatemoonshine.com or by phone at 724-748-6111 during regular business hours.
By signing up for our email newsletter, you'll receive exclusive offers, sneak peeks of new products, early access to sales, and the latest updates on our flavors of the month and other promotions.
Our rewards program allows you to earn points for actions like making purchases, signing up for an account, following us on social media, and more. Points can be redeemed for discounts on future purchases.
We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for online orders.
If you are unsatisfied in any way with any of our perishable products, please contact customer service and we will do anything we can to improve your experience with us.
Due to the perishable nature of our fudge and chocolate items we are unable to accept returns. If you are unsatisfied in any way with a shipment you have received, please contact customer service at (info@chocolatemoonshine.com or hello@chocolatemoonshine.com) and we will do anything we can to improve your experience with us. More information can be found here: Return Policy
Yes, we have done hundreds of custom requests through the years. We offer customization options for events, weddings, and corporate orders. Please contact our customer service team at hello@chocolatemoonshine.com for more details
Yes, we do! Our gift cards are sent directly to your email, allowing you to forward them to the recipient of your choice. Gift Cards can be redeemed on ChocolateMoonshine.com only. Please note that no physical card is sent. If you have any questions about purchasing or using a gift card, feel free to contact us at hello@chocolatemoonshine.com.
